Privacy Policy

At Avelle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we may collect the following types of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact our customer support team, we may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through third-party payment providers)
Order History
Customer Service Communications

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Our Website
Referral Sources
Cookies and Similar Tracking Technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Verify payments and prevent fraudulent transactions
Provide customer support
Send order confirmations and shipping updates
Respond to inquiries and requests
Improve our website and shopping experience
Personalize product recommendations
Send promotional emails and newsletters (only if you choose to receive them)
Comply with legal and regulatory obligations

3. Sharing Your Information

Avelle respects your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers when necessary to operate our business, including:

Payment processing providers (such as Stripe, PayPal, Shop Pay, or other secure payment gateways)
Shipping and logistics partners (such as DHL, FedEx, UPS, USPS, Canada Post, or regional carriers)
Website hosting and e-commerce platform providers
Analytics and marketing providers (such as Google Analytics and Meta Pixel)
Government or legal authorities when required by applicable law

All service providers are required to protect your information and use it only for the services they provide.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your shopping cart and preferences
Keep you logged into your account
Analyze website traffic and performance
Improve website functionality
Deliver personalized advertisements and product recommendations

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Data Security

We take the security of your information seriously.

To protect your personal information, we use industry-standard security measures, including:

SSL encryption for secure data transmission
Secure payment processing
Restricted access to personal information
Regular security monitoring and system updates

Although we take reasonable precautions, no online system can guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal obligations)
Withdraw consent for marketing communications
Request a copy of your personal information
Object to certain types of data processing where permitted by law

To exercise any of these rights, please contact us using the information below.

7. International Data Transfers

Because Avelle serves customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence.

We take appropriate safeguards to ensure that your information remains protected in accordance with applicable privacy laws.

8. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.