Avelle is committed to providing customers around the world with 1:1 replicas of high-end luxury goods safely and efficiently.
Every item is carefully inspected, authenticated, and securely packaged before shipment to ensure it arrives in excellent condition.
Free Worldwide Shipping
We proudly offer FREE Worldwide Shipping on all orders.
There is no minimum purchase requirement, and no additional shipping charges will be added at checkout unless otherwise stated.
Order Processing
Before shipment, every order undergoes a careful authentication verification, quality inspection, and secure packaging process.
Please allow 2–5 business days for order processing.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated Delivery Time
After your order has been shipped, estimated delivery times are as follows:
- United States & Canada: 7–15 business days
- Europe: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Asia: 5–12 business days
- Other International Destinations: 10–20 business days
Please note that delivery times are estimates only and may vary depending on your location, customs clearance, and local courier services.
Customs, Duties & Taxes
We strive to make international shopping simple and hassle-free by handling most customs procedures on your behalf.
- All-Inclusive Pricing: Duties, taxes, and import fees are generally included in the total price displayed at checkout, so most customers will not incur additional charges upon delivery.
- Exceptions: Certain countries or regions—including Brazil, India, Pakistan, and Sri Lanka—may require customers to pay additional import duties, taxes, or customs clearance fees upon delivery. These charges are determined by local customs authorities and are the responsibility of the recipient.
Please note that customs regulations vary by country. Avelle is not responsible for delays caused by customs inspections or for any additional import requirements imposed by local authorities.
Order Changes & Cancellations
To ensure efficient order processing, orders may only be modified or cancelled before they enter processing.
Once an order has been prepared for shipment or dispatched, it can no longer be cancelled, modified, or refunded.
Please review your shipping information carefully before placing your order.
Shipping Delays
While we work with reliable international shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Peak shipping seasons
- Carrier operational delays
Delivery dates are estimates and cannot be guaranteed.
Avelle is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information is typically available within 24–72 hours after shipment.
You can use the tracking number to monitor your package throughout its journey.
Shipping Partners
Depending on your destination, your order may be delivered by one of our trusted logistics partners, including:
- DHL
- FedEx
- UPS
- USPS
- Canada Post
- EMS
- Other reliable regional carriers
The shipping carrier will be selected based on the destination and the fastest available service.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the package and item (if applicable)
- A brief description of the issue
Our support team will work with the shipping carrier to investigate and provide an appropriate resolution whenever possible.
Need Assistance?
If you have any questions regarding shipping or delivery, our Customer Support Team is happy to assist you.
Avelle Customer Support
📧 Email: info@shop-avelle.com
Thank you for choosing Avelle. We appreciate your trust and are committed to delivering authentic luxury pieces with care, reliability, and exceptional customer service.